Terms & Conditions – Graphivox

Effective date: 14 November 2026 · Last updated: 14 November 2026

1. About these terms

These terms are between Graphivox, a creative design and IT solutions business based in the Kingdom of Bahrain (“Graphivox”, “we”, “us”), and you, the visitor or client (“you”).

Sections 2–3 apply to everyone who uses this website.
Sections 4–15 apply when you order services from us. They form part of every quote we give, unless the quote or a signed agreement says otherwise. If they differ, the quote or signed agreement wins.

By using this website or confirming a quote, you accept these terms. If you are acting for a business, you confirm you are authorised to accept them on its behalf.

2. Using this website

You may browse this website and share links to it. You must not:

copy, download or reuse our designs, images or text for your own or anyone else’s commercial use;
use the website for anything unlawful, misleading or harmful, or to send spam;
try to hack, overload or disrupt the website, or scrape it with automated tools.

We try to keep the information here accurate and up to date, but it is general information and not an offer. Figures such as client numbers are approximate. Prices, scope and timelines are fixed only in a written quote. The website is provided “as is” and may sometimes be unavailable.

3. Website content and trademarks

The Graphivox name, logo, website design and text are owned by Graphivox and protected by copyright and trademark law. All rights are reserved.

Our portfolio shows work created by Graphivox for its clients. Client names, logos, trademarks and brand content shown in that work belong to their respective owners. They appear only to illustrate our design work and do not mean any client sponsors or endorses this website. Nothing here gives you any right to use them.

If you own content shown here and want it changed or removed, message us (see Contact) with the page and image. We will review your request promptly and remove the item where appropriate.

4. Quotes and orders

We will send you a quote in writing (WhatsApp or email is fine). It describes the deliverables, price, number of revision rounds, timeline and payment terms.
A quote is valid for 30 days unless it says otherwise. Your order is confirmed when you accept the quote in writing or pay the advance, whichever comes first.
Anything not listed in the quote, such as extra designs, sizes, pages, languages, features, printing, stock images, paid fonts, hosting, domains or ad spend, is outside the scope and will be quoted separately.
Timelines start once we have the advance payment and all the content we need. They depend on you giving feedback and approvals on time.

5. Your responsibilities

You agree to:

give us clear briefs, complete and correct content, and timely feedback, with one main contact person for approvals;
only give us material you have the right to use, such as logos, photos, text, music, product information and personal data of other people. You are responsible for that material, and you will cover us for any claim, loss or cost that arises because it infringes someone else’s rights or breaks the law;
make sure the claims, prices, offers and legal information in your designs and ads are true and lawful. This includes product labelling, ingredients, allergens, health or halal claims, licence numbers and regulatory text on packaging, menus and adverts. We design what you provide but do not give legal or regulatory advice;
keep your own backups of files and data you give us.

6. Revisions and approvals

Each quote includes a set number of revision rounds. Further changes, or changes to an approved design or the original brief, may be charged extra.
Please check every proof carefully, including spelling, prices, phone numbers, dates, sizes and colours. Once you approve a design (for example by replying “OK”, “approved” or “go ahead”), you are responsible for any errors left in it. This is especially important before printing or publishing.
Colours look different on screens and on different printers and materials, so small variations are normal. Where we arrange printing, we are not responsible for delays or defects caused by the printer, but we will help you resolve them.
If we do not hear from you for 30 days while waiting for your feedback or content, we may treat the project as paused. Restarting it may need a new timeline.

7. Payment

Payment terms (such as an advance before work starts and the balance before final delivery) are shown in your quote. Monthly services are billed in advance for each month.
Prices are in Bahraini Dinars unless the quote says otherwise, and exclude VAT, bank and transfer charges, which are added where applicable.
If a payment is late, we may pause work and hold back final files until it is paid.

8. Ownership of the work

Once you have paid in full, you own the final approved deliverables made for you, such as your final logo, designs and website content. You may use them for your business without limit. Until full payment, all rights stay with Graphivox.
Unless the quote says otherwise, final files are delivered in agreed formats (for example PDF, PNG, JPG, or print-ready files). Editable source files are delivered only if the quote includes them.
Concepts, drafts and alternatives you did not choose stay the property of Graphivox.
Third-party items such as stock images, fonts, icons, templates, plugins and software libraries remain owned by their creators and are used under their licences. Where a paid licence is needed in your name, it will be quoted or bought by you.
We keep the right to reuse our general know-how, techniques and non-client-specific code.
Logos and trademarks: we create original designs, but we do not carry out legal trademark searches or registration unless agreed in writing. Before investing in a new name or logo, you should check and register it yourself, for example with the Ministry of Industry and Commerce in Bahrain or the trademark office where you trade.

9. Portfolio use

After your project is published or delivered, we may show the finished work, and your business name, in our portfolio, website and social media to illustrate our services. We never share your confidential information this way. If you would rather we did not, just tell us in writing, before or after the project, and we will not show it or will remove it.

10. Websites, apps, SEO and advertising

No guaranteed results. Search rankings, traffic, followers, leads, sales and ad performance depend on factors outside our control, such as Google, Meta and app store algorithms and policies, competition and your market. We use our expertise and best efforts, but we do not guarantee specific results.
Ad spend is paid by you directly to the advertising platform, or to us in advance, and is separate from our management fee. You are responsible for following each platform’s rules for your business.
Hosting, domains and accounts should be registered in your name. Third-party services (hosting, domains, app stores, payment gateways, plugins) are governed by their own terms and charges. We are not responsible for their outages, price changes or policy decisions, including app store rejections.
Warranty: we will fix bugs in our own code reported within 30 days of launch, free of charge, unless your quote says otherwise. After that, and for new features, content updates, security updates and backups, support is available under a separate maintenance plan.
Changes made by you or others to the website, app or server can cause problems. Fixing those is chargeable.
If your website or app collects personal data from your own customers, you are the controller of that data and must have your own privacy policy and lawful basis. We can help set this up on request.

11. Confidentiality and our team

We keep your non-public business information confidential and use it only for your project, unless the law requires disclosure or you agree otherwise. We may use trusted team members and subcontractors to deliver parts of the work. They are bound by confidentiality, and we remain responsible to you for their work. Our use of personal data is explained in our Privacy Policy.

12. Cancellation and refunds

You can cancel a project at any time in writing. You must pay for work done up to the cancellation date, as well as any third-party costs we have already incurred. The advance covers work already started and is non-refundable once work has begun.
Monthly services can be stopped with notice before the start of the next billing month.
We may stop a project if you seriously or repeatedly break these terms, do not pay, or ask for work that is unlawful, offensive or infringes others’ rights. You will still pay for work completed.
Nothing in this section affects any refund rights you have under consumer protection law that cannot be excluded.

13. Liability

We are not liable for indirect or consequential losses, such as loss of profit, revenue, business, data or goodwill.
We are not responsible for errors in content you supplied or approved, for third-party services or platforms, or for results that depend on them.
Our total liability for any claim relating to a project is limited to the fees you paid us for that project. For monthly services, it is limited to the fees for the 3 months before the claim.
Nothing in these terms limits liability that cannot legally be limited, such as liability for fraud or gross negligence.
Neither of us is responsible for delays caused by events beyond reasonable control, such as power or internet failure, platform outages, natural disasters, government action or illness.

14. Governing law and disputes

These terms are governed by the laws of the Kingdom of Bahrain. If a problem arises, please talk to us first. We will try in good faith to resolve it within 30 days. If we cannot, the courts of the Kingdom of Bahrain have jurisdiction, unless the law of your country gives you a right to bring a claim there as a consumer.

15. General and contact

We may update these terms from time to time. The version in force when you accept a quote applies to that project. If any part of these terms is found invalid, the rest stays in effect. If we do not enforce a right straight away, that does not mean we give it up. These terms may be translated, but if there is any difference, the English version applies unless the law requires otherwise.